ŽALIMIENĖ, Laimutė. Service Quality - Determining Factors. Socialinė teorija, empirija, politika ir praktika, [S. l.], v. 1, p. 102–105, 2001. DOI: 10.15388/STEPP.2001.0.8505. Disponível em: https://www.zurnalai.vu.lt/STEPP/article/view/8505.. Acesso em: 27 apr. 2024.