HERENDY, Csilla. How to Learn About Users and Understand Their Needs? User Experience, Mental Models and Research at Public Administration Websites. Socialiniai tyrimai, [S. l.], v. 41, n. 1, 2018. DOI: 10.21277/st.v41i1.241. Disponível em: https://www.zurnalai.vu.lt/social-research/article/view/22973.. Acesso em: 20 may. 2024.