Žinių valdymo procesų ir verslo procesų integracijos sąveikos vertinimo modelis
Straipsniai
Aurelija Ulbinaitė
Vilniaus universitetas
Justas Gribovskis
Vilniaus Universitetas
https://orcid.org/0000-0002-5125-7135
Publikuota 2020-06-05
https://doi.org/10.15388/Im.2020.88.46
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Reikšminiai žodžiai

žinių valdymas
žinių valdymo procesai
organizacijos procesai
produkto kūrimas
produkto gamyba
produkto pardavimas
procesų vertinimas
procesų sintezė

Kaip cituoti

Ulbinaitė, A. ., & Gribovskis, J. (2020). Žinių valdymo procesų ir verslo procesų integracijos sąveikos vertinimo modelis. Information & Media, 88, 142-166. https://doi.org/10.15388/Im.2020.88.46

Santrauka

Žinių valdymas šiuolaikinėje organizacijoje jau retai traktuojamas kaip remiamoji veikla – jo procesai vertinami kaip neatsiejami nuo kitų svarbiausių organizacijos procesų. Šiuo metu analizuojant atliktus tyrimus žinių valdymo teikiama nauda abejonių nekelia, tačiau dėl itin plačios sklaidos organizacijos viduje ir už jos ribų sunku identifikuoti ir įvertinti tiek žinių valdymo kaip visumos, tiek atskirų procesų kuriamą vertę. Šiame straipsnyje, atsižvelgiant į tarpdisciplininę informacijos ir komunikacijos bei vadybos mokslų mokslinės literatūros analizę, pristatomas plačiai organizacijose pritaikomas integralus žinių valdymo ir verslo procesų sąveikos vertinimo modelis, leidžiantis išmatuoti žinių valdymo procesų kuriamą vertę realioje verslo aplinkoje. Modelis integruoja produkto kūrimo, gamybos ir pardavimo procesus, jų sudedamąsias dimensijas ir šių metrikas bei atitinkamai indeksus, kas leidžia nustatyti žinių valdymo proceso įtaką pagrindiniams verslo procesams, galiausiai iš to – organizacijos kuriamą pridėtinę vertę.

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