Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation | Organizations and Markets in Emerging Economies

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Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation

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Journal "Organizations and Markets in Emerging Economies"
Faculty of Economics and Business Administration, Vilnius University
Sauletekio str. 9 (II bld.)
Vilnius, LT-10225
Lithuania
E-mail: organizations.markets@evaf.vu.lt

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